Please make sure you read and understand our return policy before making an order.
24 hrs Return Guarantee
We, offers a strictly ’24 Hr Return Guarantee’ to all orders.
Our 24 Hr returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition in whole packs within 24 Hr of the date you received the item.
Our 24 Hr return guarantee applies to all products with the conditions set out below. We don’t have a returns courier service, therefore all parcels must be returned via a courier of your choice. Your postage will also not be be refunded so please ensure you order the correct item and size.
All returns should meet the following conditions and following the How to Return process in order to be accepted.
- Returns should be made in the original, undamaged packaging.
- Returns must be made in full pack quantity in original size/ratio. We cannot accept return of individual pieces, unless faulty.
- All labels must be still on the garment and not have been removed, so please ensure the item is what you ordered before removing the labels.
- Buyer is responsible for the return delivery, unless the items are faulty or incorrectly sent.
- Returns must be dispatched to us within 24 Hrs of receiving the goods.
- Violation of any of the condition above will be subject to a restocking fee of 15% of the goods value.
- Where an order is cancelled by a customer before shipment but after it has been processed by us, we reserve the right to charge a 15% restocking fee.
- The restocking fee may be waived for regular customers at our discretion.
- We do not accept returns after 24 Hr the buyer received the item.
How to return
You must email us about your return prior to sending the goods, quoting your order number, product codes and reason for returning. In the case of damages/faults, photos of the fault should also be provided. We aim to reply your email within 2 hours, within working hours (Mon-Fri: 8am – 5pm).
Pack and Return
Once we acknowledge your return, you should pack your parcel securely and include the order number and your name in the package so that we can identify your return quickly. Failure to provide such information may result in credits being delayed. Please make sure your parcel will reach us within the time frame listed in the conditions above and mark your box clearly with our address listed below:
We are not liable for parcels returned by customers. In the event of lost/damaged parcel, it is the sender who is responsible for processing the claim. We advise that you ensure your parcel is covered for the value of its contents.
Refund and Replacement
For any refund processed, a confirmation will be sent to you via email. Please allow 1-2 working days for the refund to appear on your account on the website. In the unlikely events of not receiving the refund, please contact us for assistance.
For any replacement, we will process your request within 48 hours, however please allow 7 days turnaround from the time you send your parcel back to us to redelivery.
If you return an item and request an alternative item at a higher price, you will be charged the difference in price. Any refunds or difference in price will be credited to account on our website as we do not offer cash refunds. If for any reason you have a query regarding the delivery of your order, please call our online customer services helpline on +254 or email to email@example.com